Senior CX Analytics Specialist

tabby | تابي • Serbia

Remote Relocation

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Tabby is seeking a Senior CX Analytics Specialist to configure ticket distribution logic, manage queues, and analyze service performance metrics. The ideal candidate will have experience in workforce management, routing/queue management, and time series analytics. This role requires a strong understanding of queueing theory principles and confident SQL skills.

Key Highlights

Configure ticket distribution logic

Manage queues and analyze service performance metrics

Analyze operational metrics and identify anomalies

Key Responsibilities

Configure internal queues in the CRM for distributing tickets to agents

Analyze and optimize prioritization logic, SLA paths, and fallback routing

Monitor key metrics: SLA, AHT, backlog, occupancy, shrinkage

Looking to advance your Data Science career with relocation support? Explore Data Science Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.

Technical Skills Required

SQL Workforce Management Routing/Queue Management Time Series Analytics Queueing Theory Principles

Benefits & Perks

Relocation and Employment

Flexible working hours

Autonomy and responsibility

Participation in employee stock options program

Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.

Nice to Have

Experience configuring queues or task distribution in any CRM/Contact Center system

Experience building ARIMA/Prophet/LSTM or regression-based ML models

Job Description

Department: CX Analytics

Location: Remote

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 20 million users choose Tabby to stay in control of their spending and make the most out of their money.The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Want the full job description? Read the complete details on LinkedIn, the original posting.

Continue on LinkedIn

This is a short excerpt. All rights to the full description belong to its original publisher.