IT Support Engineer

European Tech Recruit • Czechia

Remote

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AI Summary

Join an open-source software company as an IT Support Engineer on a contracting basis. Provide technical support and assistance to end-users. Proven work experience as IT System or IT L2 Engineer required.

Key Highlights

Fully remote opportunity

Contracting basis

IT Support Engineer role

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Key Responsibilities

Take part of a project / technical assignment end to end to a high-quality delivery within a timely manner.

Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Direct unresolved issues to the next level of support personnel or to the right resolution groups, if applicable.

Provide accurate information on IT products or services utilizing the documentation and processes in place as well as building new documentation covering changes / updates in the L2 scope.

Record your activities in Jira SD in alignment with processes in place (ticket queue management and handling).

Proactively follow up on open cases in your queue escalating timely to management for guidance if required.

Pass on relevant and valid recommendations or suggestions by customers, share during team meetings or with your manager.

Identify, suggest, and engage actively in possible improvements to procedures.

Support actively ongoing documentation efforts, building knowledge base articles.

Assisting other teams as needed (Network/Engineering/etc.). Registering those activities in the Jira SD accordingly.

Technical Skills Required

Office 365 GWS Okta Python Windows MacOS MDM systems

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Benefits & Perks

Fully remote work

Contracting basis

Job Description

IT Support Engineer

European Tech Recruit are working closely with an open-source software company who are looking for an IT Support Engineer to join them on a contracting basis.

This is a fully remote opportunity, running initially until the 31st of October, with further extensions likely.

In this role, you will be the primary IT system engineer contact for technical L2 enquiries, tasks, and approved projects as well as the escalation contact point for issues that cannot be resolved by L1 / IT Service Desk team.

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