Cloud Support Engineer (Linux, Global Scale)

Jobgether • United Arab Emirates

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Seeking a Cloud Support Engineer to provide expert-level technical support for cloud and Linux-based environments globally. Responsibilities include troubleshooting complex infrastructure and OS issues, engaging directly with customers, and performing root cause analysis. Requires strong English, hands-on Linux experience, practical expertise in cloud/containers/storage/networking/orchestration, and advanced troubleshooting skills.

Key Highlights

Provide expert-level technical support for cloud and Linux-based environments at global scale.

Troubleshoot and resolve complex infrastructure and operating system issues, focusing on customer satisfaction.

Work in a fully remote, distributed environment with opportunities for international travel.

Key Responsibilities

Investigate, troubleshoot, and resolve complex customer issues related to cloud environments, Linux systems, and open-source technologies.

Own support cases end to end, ensuring timely resolution in line with service level agreements and customer expectations.

Engage directly with customers via ticketing systems, calls, and remote sessions to deliver clear, professional support.

Perform root cause analysis on system failures, crashes, and configuration issues, escalating when necessary.

Contribute to and maintain technical documentation and knowledge base articles to support shared learning.

Participate in an on-call or weekend rotation as part of a global support team.

Collaborate with engineering and product teams to communicate issue impact, timelines, and fixes effectively.

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Technical Skills Required

Linux Cloud Virtualization Containers Storage technologies Networking Orchestration tools

Benefits & Perks

Fully remote, globally distributed work environment

Competitive compensation with annual reviews and performance-based bonuses

Personal learning and development budget of USD 2,000 per year

Annual paid leave

Parental leave

Employee assistance programs

Recognition and reward programs

Opportunities to travel internationally

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Nice to Have

Programming fundamentals in any language

Job Description

We are looking for a talented Cloud Support Engineer to provide expert-level technical support for cloud and Linux-based environments at global scale. In this role, you will work directly with customers to diagnose, troubleshoot, and resolve complex infrastructure and operating system issues. You will handle challenging problems across cloud platforms, containers, networking, and storage, while maintaining a strong focus on customer satisfaction and service quality. Operating in a fully remote, distributed environment, you will collaborate with highly skilled engineers worldwide and continuously expand your technical expertise. This position offers exposure to cutting-edge open-source technologies and the opportunity to build a long-term career in cloud support and systems engineering.

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