IT Support Specialist

agapi • Vietnam

Visa Sponsorship Relocation

This Job is No Longer Active This position is no longer accepting applications

AI Summary

IT Support Specialist to join our global IT operations. Provision, maintain, and troubleshoot accounts, systems, and devices for international subsidiaries. Strong collaboration with local IT teams required.

Key Highlights

Provision and manage accounts and tools for subsidiaries

Remotely manage macOS and Windows devices via MDM tools

Collaborate closely with IT teams to align on configuration and support end-user issues

Key Responsibilities

Provision and manage accounts and tools including Google Workspace, Jira, Confluence, GitHub, and other platforms for subsidiaries

Remotely manage macOS and Windows devices via MDM tools (Jamf, Intune, Kandji, etc.)

Collaborate closely with IT teams of each subsidiary to align on configuration, support end-user issues, and enforce policies

Deploy and maintain endpoint device policies including encryption, firewall, anti-virus, and password rules

Support requests related to software installation, account access, hardware configuration, and security compliance

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Technical Skills Required

Google Workspace Jira GitHub MDM tools (Jamf, Intune, Kandji) macOS and Windows environments VPN Endpoint device policies Ticketing system (Jira Service Management)

Benefits & Perks

Competitive Compensation

Comprehensive Benefits

Work-Life Balance

Top-Tier Equipment

Thriving Culture

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Nice to Have

Ability to communicate in Vietnamese Language

Job Description

Please note that the job is on-site in Dubai, relocation is a must (company sponsor)

Job Summary:

We are seeking a highly motivated IT Support Specialist to join our global IT operations. You will be responsible for provisioning, maintaining, and troubleshooting accounts, systems, and devices for our international subsidiaries. The role requires strong collaboration with local IT teams in different countries to standardize IT policies and resolve system-related issues. This is a full-time position based in Dubai and requires relocation.

Key Responsibilities:

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