IT Service Desk Support Engineer

Socium - Teams Done Differently • Metro Manila

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Join our team as an IT Service Desk Support Engineer to provide technical support to users across multiple countries. You will handle incoming help desk phone calls, resolve tickets rapidly, and escalate issues as needed. The role is fully remote and requires strong verbal communication skills, experience with O365 Admin, and expertise in Intune.

Key Highlights

Fully remote IT Service Desk Support Engineer role

Handle incoming help desk phone calls

Resolve tickets rapidly and escalate issues as needed

Technical Skills Required

O365 Admin Intune Active Directory L1 and L2 support experience

Benefits & Perks

Fully remote work

24/7 rota system with UK and APAC hours

On-call rota for weekends

Job Description

IT Service Desk / IT Support Engineer- UK Shift (mid shift in PH) - Fully remote

We are looking for an IT Service desk specialist to join an existing team in supporting IT Service desk users across an number of countries, the role is fully remote and will invoice handling incoming help desk phone calls, resolving tickets rapidly and where needed escalating issues. The team work on a rota system covering 24/7 with a mix of UK and APAC hours, with an on-call rota for weekends.

We are looking for IT Service Desk Support engineers with the following skills/experience:

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