IT Support Engineer Lead (Latin America)

Jobgether • Latin America

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead IT Support Engineers and Technical Support Specialists in a fully remote environment. Provide Tier 3 support for complex technical issues and oversee IT workflows. Collaborate with cross-functional teams to address broader technical challenges.

Key Highlights

Lead and manage IT Support Engineers and Technical Support Specialists

Provide Tier 3 support for complex technical issues

Oversee IT workflows and system maintenance

Collaborate with cross-functional teams

Document and streamline IT processes

Technical Skills Required

MacOS Windows Identity & Access Management (IAM) Single Sign-On (SSO) MDM solutions Google Workspace Zoom Slack Jira CompTIA

Benefits & Perks

Competitive salary

Potential stock grant opportunities

Fully remote work

Inclusive and diverse work environment

Professional development and career growth opportunities

Flexible schedule

Job Description

We are seeking an experienced and proactive IT Support Engineer Lead to manage and guide a talented IT support team in a fully remote environment. In this role, you will oversee the resolution of complex technical issues, optimize IT workflows, and ensure seamless internal operations. You will collaborate closely with cross-functional teams, implement IT best practices, and maintain high standards of system reliability and security. This position provides an exciting opportunity to lead IT initiatives, mentor engineers, and make a direct impact on operational efficiency across multiple regions. The role offers professional growth, exposure to advanced IT infrastructure, and the chance to contribute to a dynamic and high-performing team.

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