Service Delivery Manager for Programme Management and Controlling (BMC) Service

Serco • Netherlands

Relocation

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Serco seeks a skilled Service Delivery Manager to oversee the Programme Management and Controlling (BMC) service supporting ESA at ESTEC. The role involves ensuring the service operates on time, within scope, and to ESA's expected quality standards. The Service Delivery Manager will be the central point of contact between Serco, ESA teams, and stakeholders, monitoring KPIs, SLAs, and performance indicators.

Key Highlights

Oversee the daily delivery of the Programme Management and Controlling service

Ensure the service operates on time, within scope, and to ESA's expected quality standards

Monitor KPIs, SLAs, and performance indicators, translating data into insights for decision-making

Technical Skills Required

Programme Management Project Management PMO methodologies Digital tools Data-driven approaches

Benefits & Perks

Salary paid promptly every month

8% Holiday Bonus

€0.21 per kilometre travel allowance up to 150 km or full reimbursement for public transport

Relocation support for EU passport holders

Health insurance partnership with Zilverenkruis Achmea

Pension scheme with Nationale Nederlanden

Advance salary payments in emergencies

€250 reimbursement for computer glasses

Access to online discounts

35% discount on Webster University programmes

Job Description

For more than half a century, Serco has walked alongside the pioneers of space. Serco has supported over 50 ESA missions where our teams have helped launch satellites, guide spacecraft across the void, and turn data into discoveries that reshape our world.

With thousands of specialists contributing across the entire space lifecycle, from engineering support for mission development, satellite testing and launch services to operations and surveillance, we have become a trusted force in national and European space strategies. And now, the next chapter could include you.

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