Provide advanced-level technical assistance to top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure. Conduct root cause analysis, troubleshoot complex technical issues, and collaborate with cross-functional teams. Travel to customer sites as needed to expedite resolution.
Key Highlights
Provide technical support to customers
Troubleshoot complex technical issues
Collaborate with cross-functional teams
Travel to customer sites as needed
Technical Skills Required
TCP/IP
LAN/WAN technologies
Routing protocols (BGP, OSPF, EIGRP)
Remote Access VPN solutions
Tunneling protocols (IPSEC, GRE, PKI & SSL/TLS)
DNS, DHCP
Multi-factor Authentication Protocols (2FA, RADIUS, LDAP, AD, CAC cards, tokens)
Virtualization experience (AWS, Azure, VMWare, OpenStack)
Windows, Linux, and Mac OS
Benefits & Perks
Competitive salary ($108,000 - $175,200 per year)
Flexible work arrangements
Visa sponsorship
Health insurance
Retirement plan
Paid time off
Job Description
At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
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