Remote Service Desk Engineer - IT Support

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Seeking a skilled Service Desk Engineer for a fully remote IT support role. Responsibilities include providing technical assistance, troubleshooting client IT environments, and ensuring high customer satisfaction. This position offers exposure to diverse technologies and an opportunity for growth in IT service delivery.

Key Highlights

Provide technical support for client IT environments (workstations, servers, peripherals, networks).

Troubleshoot issues across various Microsoft technologies, VMware, Citrix, and cloud platforms.

Serve as a key point of contact for clients, ensuring high satisfaction and timely resolution of support requests.

Technical Skills Required

Microsoft Windows Server Microsoft Exchange Microsoft Hyper-V Microsoft RDS VMware ESXi Citrix Virtual Apps & Desktop Veeam Backup Cloud Technologies (Office 365, Azure) Networking Fundamentals (routers, switches, firewalls, wireless) ConnectWise LabTech IT Glue

Benefits & Perks

Fully remote, full-time position

Competitive hourly rate ($22-$25 per hour)

Four weeks of accrued PTO

Seven paid national holidays

Medical, dental, and vision insurance

Company-paid life insurance

Short/long-term disability coverage

Voluntary benefits (critical illness, accident, Legal Shield, identity theft protection)

401(k) plan with discretionary match

Employee referral bonus program

Extensive training resources (ADP My Learning, Pluralsight, Technical/Leadership Academies)

Employee Assistance Program

StandOut engagement tools

Job Description

We are seeking a skilled and motivated Service Desk Engineer to join a fast-paced, fully remote IT support environment. This role involves providing technical assistance, troubleshooting, and maintenance across client IT workstations, servers, peripherals, and network systems. The engineer will serve as a key point of contact for clients, ensuring high levels of satisfaction while maintaining productivity and service standards. With exposure to diverse technologies—including Windows Server, VMware, Citrix, and cloud-based platforms—this position offers an opportunity to grow expertise in IT support and service delivery. The ideal candidate thrives in collaborative, client-focused settings and is committed to maintaining security, privacy, and operational excellence.

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