The Functionary company
🌟 Join Our Team as a Service Desk Analyst L1 🌟
Are you passionate about IT support and delivering world-class service?
Do you thrive in solving technical challenges while helping users succeed?
This is your opportunity to work with The Functionary, a leader in business process outsourcing and IT support solutions!
What We Offer
🔹 Exciting Client: Work with a trusted IT partner.
🔹 Career Growth: Develop your technical and customer service skills.
🔹 Dynamic Team: Collaborate with IT professionals across Latin America.
🔹 Work Environment: 100% remote – equipment provided.
What You’ll Do
💻 Provide first-level IT support via phone, chat, and ticketing systems.
🖥️ Troubleshoot hardware, software, mobile devices, and VPN connectivity.
📂 Manage accounts in Active Directory (password resets, unlocks, group memberships).
📧 Support Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive).
📱 Assist users with iPhones, iPads, and tablets.
📑 Accurately document incidents and resolutions in ITSM tools.
🤝 Collaborate with higher-level support teams to resolve escalated issues.
What We’re Looking For
✅ 1–2 years of IT Support / Service Desk experience.
✅ Strong knowledge of Windows and macOS environments.
✅ Advanced English proficiency (C1) – written & spoken.
✅ Familiarity with ServiceNow, Jira, or Remedy.
✅ Excellent communication and customer service skills.
✨ Nice to Have: CompTIA A+, Network+, or basic networking knowledge (IP, DNS, DHCP).
Position Details
🗓️ Schedule: Full-time availability required (Pacific Time shifts).
💰 Salary: TO BE DISCLOSED UPON CONTACT
🌎 Location: El Salvador only (Other positions might be open to latam)
📋 Contract Type: Independent Contractor (Freelancer)
🏡 Work Mode: 100% Remote (equipment provided)
How to Apply:
Submit your up-to-date resume in English via:
📱 WhatsApp: +1 (945) 888-0926
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