Act as the analytical point of contact for resolving payment conversion issues and anomalies in card transactions (Visa, Mastercard);
Drive and support card flow optimization initiatives — including testing and rollout of improvements such as 3DS routing strategies (e.g., frictionless vs challenge), low-value payment flows, fallbacks, retry logic, and BIN-specific configurations;
Investigate unusual decline codes, authorization errors, and behavioral patterns that impact conversion or user experience;
Liaise with card payment processors, acquiring banks, and internal teams to diagnose root causes and coordinate fixes;
Maintain structured documentation of known issues, processor-specific behaviors, and solutions applied;
Support cross-functional teams (analytics, tech, product, operations) in understanding and prioritizing issues;
Monitor recurring incidents and contribute to the continuous improvement of payment routing and error-handling logic;
Participate in regular syncs with processors and banks to follow up on previously raised issues and track progress;
Contribute to internal knowledge base and help systematize payment incident response processes.
Requirements
4+ years of experience in payments, fintech, e-commerce, or banking (preferably in operational or analytical roles);
Deep understanding of card payments: authorization flows, decline codes, routing logic, chargebacks, etc.;
Hands-on experience in communicating with PSPs, acquiring banks, or international card schemes is essential;
Excellent cross-team communication and coordination skills;
Ability to structure problems and drive them to resolution in a fast-paced environment;
Familiarity with internal ticketing or incident management systems (e.g., JIRA);
Basic analytical mindset — ability to interpret data and collaborate with analysts effectively (knowledge of SQL is a plus);
Fluent English (written and spoken) is required.
Conditions
We know that great talent deserves great conditions, so here's what you can expect when joining us:
EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family.
Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free.
Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases.
Mindfulness & well-being support, including psychological assistance with 50% coverage.
50% coverage of school and kindergarten fees for your children.
Fully covered sports benefits, and also access to in-house electric scooters and bike rentals, and cycling purchase compensation.
Investment in your growth: paid language courses and access to suited-for-you development programs, including conferences, training programs, and coaching to support your professional journey.
A culture of recognition: a peer reward program to celebrate your contributions.
A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration.
Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks.
A strong engineering culture: international teams, corporate events, team buildings, and hackathons—because great work happens in great communities.
