Technical Support Engineer – Elasticsearch in IRELAND

Technical Support Engineer – Elasticsearch

Fully Remote Ireland

About Your New Employer

Join a cutting-edge technology company that is 100% remote, offering unparalleled flexibility and a dynamic work environment. Our client has a global customer base, including major tech giants, and provides the opportunity to work with international business partners. With a strong emphasis on personal development, employees are encouraged to build their skills and take on increasing responsibility over time.

About Your New Job

As a Technical Support Engineer, you will:

• Act as the primary technical liaison between customers and internal teams, resolving highly complex application-related issues.
• Provide proactive assistance to customers with post-sales installation, configuration, and setup tasks.
• Partner with the Development and Sales Engineering teams, as well as Vendor partners, to troubleshoot and resolve product issues.
• Contribute to user documentation and help maintain its quality.

What Skills You Need

• Elasticsearch expertise is a must.
• 2+ years of experience in supporting and troubleshooting mission-critical commercial software applications.
• Strong understanding of network and perimeter security, networking, server setup, and administration.
• Excellent customer service skills, delivering support with excellence and confidence.
• BA/BS degree in Computer Science or a related technical field (or equivalent experience).
• Strong problem-solving abilities with a detail-oriented mindset.
• Excellent verbal and written communication skills in English; French or Spanish is a plus.

What’s on Offer

• 100% remote work – work from anywhere in Ireland with a flexible schedule.
• Opportunities for professional growth and skill development.
• The chance to work with high-profile global customers and cutting-edge technologies.

What’s Next

Apply now by clicking the “Apply Now” button or call Michael Magee on 014744692. If this role isn’t quite right for you, but you’re interested in similar opportunities, feel free to reach out – we have multiple IT Support and Infrastructure roles available!