🌍 Application Support (Remote – Portugal)
📍 Location: Remote – Portugal
🗣️ Language: English (Fluent)
Our client, a global leader in IT services and consulting, is looking for an Application Support Specialist to join the Global RM-Application Support Team. This role is fully remote and will provide business operational support for a critical SAP-based resource management system used worldwide.
As an Application Support Specialist, you will be responsible for providing first and second-level support to ensure system stability, business continuity, and operational efficiency. You will also contribute to system administration, user management, incident resolution, and process improvements.
🔑 Key Responsibilities
- Provide 1st and 2nd level support for end-users, handling incidents and ensuring business continuity.
- Assist users with process and system-related issues, ensuring smooth operations.
- Manage authorizations and oversee governance mechanisms for user access.
- Collaborate with IT teams to resolve bugs, ensuring high-quality fixes and system integrity.
- Support testing of system enhancements and work closely with the IT BUILD team.
- Administer and customize the system based on evolving business needs.
- Collect user feedback and escalate issues to the relevant teams.
- Develop automation solutions (Scripting, VBA-Programs) to improve support efficiency.
- Create documentation for both technical teams and end-users.
- Proactively identify risks and take actions to prevent critical system issues.
🎓 Requirements
✅ Work Experience
- 4+ years of experience in system support / application management services.
- Hands-on experience with incident management and root-cause analysis.
- Experience in working within virtual teams and following a follow-the-sun support model.
✅ Technical Skills
- Strong expertise in SAP ABAP stack.
- Experience in job scheduling and table maintenance within SAP GUI.
- Basic knowledge of SAP MRS and SAP HR org models.
- Familiarity with ticketing systems (IT-Direct preferred).
- Programming skills in Java, VBA, or ABAP (a plus).
✅ Soft Skills & Language
- Excellent problem-solving and analytical skills.
- Ability to communicate effectively with global teams and stakeholders.
- Fluent in English (written and spoken).
💼 What We Offer
- Fully remote position with a global IT consulting leader.
- Opportunity to work on a mission-critical SAP system.
- Exposure to international teams and large-scale IT operations
🚀 If you have strong SAP expertise and a passion for system support, apply now and join a world-class global team!
