Salesforce Business Analyst (f/m/d) - Marketing Cloud in GERMANY

For our European Location in Offenbach am Main (Frankfurt am Main) we are looking for a:

Salesforce Business Analyst (f/m/d) - Marketing Cloud

As a Salesforce Business Analyst (f/m/d) you will be part of the Salesforce Digital Transformation Section. You will support the automotive sales process by delivering success through customer business analysis and IT service implementation.

Key Responsibilities:

• Facilitating communication between the sales product owner and the digital team to ensure alignment in product and process designs, requirements, maintenance, operations, and new developments.
• Modeling automotive Sales/CRM processes, documenting current and future states to identify improvement opportunities and optimization.
• Developing and documenting functional design specifications for the systems and solutions required for the project.
• Maintaining effective communication with all stakeholders and reporting on the project's progress.
• Planning and providing user education and training on automotive processes or new systems.

Requirements:

• Bachelor of information technology degree/Business Administration or comparable qualification
• 3-4 year of experience in a similar role in the automotive industry
• Technical Skills: Strong background with Salesforce - Primarily with Marketing Cloud experience and Sales and Service Cloud as secondary skill
• In-depth knowledge of the automotive industry, including market trends, sales/CRM journey, supply chain processes is crucial for making informed recommendations
• Strong analytical skills to assess complex problems, identify patterns, and make data-driven decisions
• Effective presentation skills and communication with diverse stakeholders, from developers and product owners to business leaders
• Skills for gathering, documenting, and managing requirements
• Strong documentation skills and reports preparation
• Very good English language skills - German and Korean will be considered as a plus

Nice to have:

• Experience with salesforce cloud, JIRA, UX/UI, Confluence
• IT affinity and technical understanding of databases, business intelligence tools, salesforce and interfaces

Offer & Benefits:

• Flexible working time and a hybrid working model.
• Work in an international team and versatile environment
• Varied tasks with exciting and challenging IT projects
• Function-specific, personal, and technology training
• Attractive salary and excellent compensation and benefits package, including free lunch (as lunch vouchers or in the canteen), a free monthly ticket for public transportation and Gympass to support your wellbeing.
• Relocation support

About us

Hyundai AutoEver Europe GmbH (HAEE) is a fully-owned subsidiary of the Hyundai & KIA Motor Group with its Headquarters in Seoul (South Korea). HAEE has its European Headquarters in Germany and affiliates in Slovakia and the Czech Republic.

We provide IT services that support the innovation and the IT competitiveness of the Hyundai and KIA Motors companies in various European countries, in areas like sales and manufacturing system development, implementation, and operation.

Follow us

https://www.linkedin.com/company/hyundai-autoever-europe-gmbh/

Are you IT-driven?

Embrace challenge and diversity and become part of our team!