Technical Support Specialist (f/m/d) - Connected Car IT in GERMANY

For our European Headquarters in Offenbach (Frankfurt am Main area) we are looking for a professional as:

Technical Support Specialist (f/m/d) Connected Car IT

As a Technical Support Specialist (f/m/d) you will be part of the Connected Car IT Department. In this role, you will manage the connected car service technical support of Hyundai Motor Group.

Key Responsibilities:

• Acting as a key contact to our European stakeholders as technical support
• Monitoring infrastructure, application, and system performance metrics
• Maintenance of application (emergency restart etc.)
• Diagnosing and troubleshooting networking and software issues
• Troubleshooting customer issues reported by the service teams through a ticketing system
• Supporting the technical teams as E2E test and root cause analysis
• Improving HAEE´s first level service by maintaining the knowledge base

Requirements:

• Bachelor's Degree in Computer Science or a related field is preferred
• 3+ years of relevant experience in a technical service support position
• Knowledge of Infra/application maintenance (especially network, in-house application
• Knowledge of private/public cloud systems, mobile app and other technical product
• Knowledge of web services and API
• Strong troubleshooting, analytical, and communication skills

Nice to have:

• Knowledge of languages such as Python, JavaScript, Java, C#, etc.
• Knowledge of Mobile, Network and Security systems
• Very good English skills - spoken and written
• Very good Korean skills - would be a plus

Offer & Benefits:

• Flexible working time and a hybrid working model.
• Work in an international team and versatile environment
• Varied tasks with exciting and challenging IT projects
• Function-specific, personal, and technology training
• Attractive salary and excellent compensation and benefits package, including free lunch (as lunch vouchers or in the canteen), a free monthly ticket for public transportation and Gympass to support your wellbeing.
• Relocation support

About us

Hyundai AutoEver Europe GmbH (HAEE) is a fully-owned subsidiary of the Hyundai & KIA Motor Group with its Headquarters in Seoul (South-Korea). HAEE has its European Headquarters in Germany and affiliates in Slovakia, Czech Republic, and Russia.

We provide IT services that support the innovation and the IT competitiveness of the Hyundai and KIA Motors companies in various European countries, in areas like sales and manufacturing system development, implementation, and operation.