2nd Line Support Engineer in UNITED KINGDOM

2nd Line Systems Engineer – Midlands/Remote

£28K - £32K per annum – Fully remote position with occasional travel to a site in the Midlands

Investigo are delighted to be exclusively partnered with a leading IT Support Services organisation that are on the look-out for a new 2nd Line Systems Engineer due to business demand!

Experience working within an MSP would be highly advantageous!

Within the role, you will play a key part in providing support to external customers through designing, implementing & supporting bespoke and off-the-shelf tech solutions. Within the role you will gain great exposure of providing BAU and also project work – working closely with the end customer to provide an exceptional service.

The role would ideally suit a proven 2nd Line / Systems/ Infrastructure Engineer that is looking for a new challenge in a predominantly remote working environment.

The organisation is a truly friendly and fully remote geared business – they worked remotely before the pandemic and will continue to do so.

The ideal candidate will have previous experience working with Active Directory, Microsoft Cloud Services (Exchange Online, O365, Teams/SharePoint etc), VMware/Hyper-V to name a few – a great 2nd Line, infrastructure & systems all-rounder is required for this role!

Key Skills of the role

• Previous experience with on-premise server virtualisation platform, such as VMWare, Hyper-V. Azure.
• Experience with managing cloud Microsoft services such as Entra, Exchange Online, Teams/SharePoint Admin, Enterprise Applications, Intune, etc
• Experience of using and managing on-premises Microsoft domain services, such as Active Directory and Group Policy
• Experience working with on-premises infrastructure, including traditional rack-mount servers. Plus experience working with remote management of systems.
• Previous experience providing 2nd Line support to users, working with the wider team where necessary.
• An understanding of multi-component solutions that may include server- and client-side upgrades, and consist of database, web, framework, service, desktop application and cloud platform elements with interdependencies that impact upgrades and updates.
• Familiar working with change management processes, submitting to CAB etc.
• Knowledge, understanding and/or a certification in ITIL would be highly desirable.

Salary

The salary/package for this position is flexible between £28,000 – £32,000 per annum, depending on experience, plus excellent benefits and flexible working on offer.

If you’re interested in finding out more, please apply and your application will be reviewed by Emma Mayfield at Investigo!

2nd Line Systems Engineer – Midlands/Remote