Network Operations Center Engineer in LATIN AMERICA

**To apply, kindly submit your resume in English. Please note that any other format will not be considered.**

Who we are:

Kajae is a premium staff augmentation company, that connects top global talents to thriving US companies and clients offering fully remote opportunities. Our team hails from over 15 different countries, with the majority coming from the Philippines and Latin America. We pride ourselves on our tight-knit culture and strong bonds, despite working remotely across diverse timezones.

Benefits:

• Competitive salary. Receive your pay in USD! 100% fully remote work setup. Work from home or work from anywhere in the world— forever! Eliminate the hassles of commuting and be around family more without missing out on life’s biggest moments.

• Healthy work-life balance. There’s nothing we prioritize more. We do regular check-ins with the team for the first few months to provide support and work advice. We also make sure you are working with only the best clients and a healthy work environment.

• Health Insurance. Covered after the third month of the contract.

• Mental Health Support Program. We have an in-house mental health professional to make sure our team members have all the support they need.

• Referral Bonuses. Earn up to USD 100 for every successful candidate you refer (because you'll want to tell your friends!)

• Fun virtual events. We have monthly virtual events where everyone gets together, plays fun games, and celebrates special holidays, with many opportunities to win cash and exciting prizes.

• Kajae Spotlight Bonus. With stellar performance comes the Kajae Spotlight cash bonus!

• We have a tribe! Get the chance to engage with the whole team on our team’s social platform and earn coins along the way. Bid on some of our crazy auctions and get the chance to win prizes like Airpods, Apple Watch, Starbucks gift cards, shopping or experience vouchers, and more!

• Continuing Education. 100% free courses are offered through our university partners in the US to earn academic credits for Master’s or Graduate Degree programs.

• All-Expense Paid Summits. Earn your way to our annual Kajae Summit as a reward for your outstanding performance and tenure. The last two summits were held at Palawan, Philippines, and Cusco, Peru (we saw Machu Picchu together!).

********** Work Hours: 3 am PST – 12 pm PST **********

Who we are:

We are a Leading Managed Services Provider (MSP) based in the USA, dedicated to delivering top-notch IT solutions and support to our clients. We are seeking a highly skilled and motivated NOC Technician to join our team. This is a fully remote role, providing the opportunity to be an integral part of our Network Operations Center (NOC) team, ensuring seamless operations and management of our clients' IT infrastructure. If you have a passion for technology and a commitment to excellence, we want to hear from you!

Key Responsibilities:

• Conduct proactive monitoring and analysis to identify potential network and system issues.
• Respond to network issues and troubleshoot connectivity problems.
• Interact with vendors to troubleshoot and resolve ISP issues.
• Monitor the Auvik dashboard and respond to alerts.
• Monitor the SentinelOne dashboard and address security-related alerts.
• Respond to security dashboard alerts and take necessary actions.
• Perform routine server maintenance and updates.
• Execute firewall maintenance and updates, including Fortinet and SonicWall.
• Manage and maintain user accounts in Active Directory (AD) and Azure AD.
• Collaborate with team members to implement network upgrades and enhancements.
• Maintain accurate documentation of incidents, resolutions, and system changes within our ticketing system.

Qualifications:

• 4+ years of experience in a Network Operations Center Technician role.

4+ years of experience with:

• Troubleshooting and resolving network connectivity issues.
• Maintaining and troubleshooting Microsoft Server OS.
• Monitoring network security.
• Utilizing network monitoring tools such as Auvik and SentinelOne.
• Performing routine server and firewall maintenance.
• Managing user accounts in AD and Azure AD.
• Excellent English language communication skills, both oral and written.
• Ability to work independently and effectively during assigned shifts.