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IT Support Specialist (Remote)

remotehunter • United States
Full Remote
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Provides Tier 1 and Tier 2 IT support globally, managing macOS/Windows environments, identity platforms (Okta, Entra ID), and SaaS tools (Microsoft 365, Zoom, Slack). Administers endpoint security (Intune, CrowdStrike) and automates workflows via scripting (PowerShell, Python). Requires 3+ years in IT support with hands-on experience in identity management, endpoint security, and remote troubleshooting.

Key Highlights
Tier 1 & Tier 2 IT support for global workforce
Administer identity platforms (Okta, Entra ID) and SaaS tools (Microsoft 365, Zoom)
Endpoint management (Intune, CrowdStrike) and automation via scripting
Key Responsibilities
Provide Tier 1 and Tier 2 IT support via tickets, chat, email, and remote sessions
Administer and troubleshoot identity systems (Okta, Entra ID, SSO, MFA)
Deploy, configure, and maintain endpoints using Intune and CrowdStrike
Technical Skills Required
Identity and Access Management (Okta, Entra ID, SSO, MFA) Endpoint Management (Intune, MDM platforms) Scripting (PowerShell, Python)
Benefits & Perks
Health insurance coverage
Life and disability insurance
401(k) employer matching program
Paid holidays, parental leave, and paid time off
Quarterly self-care days
Nice to Have
Experience with AI technologies (Microsoft Copilot, Claude)
Support for Zoom Rooms and executive users
Documentation and knowledge base creation

Job Description

About Our Client:

The organization operates in the technology sector, focusing on enhancing growth, retention, and efficiency for companies and teams. It addresses challenges related to maximizing potential through industry-leading technology solutions, supporting a diverse and global workforce committed to collaboration, curiosity, integrity, ownership, and inclusion.

About the Opportunity:

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