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Head of IT Operations

International NGO Safety Organisation (INSO) • Netherlands
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AI Summary

Lead IT strategy, infrastructure security, and AI implementation for INSO's humanitarian operations serving 1,500+ NGOs across 24 countries. Manage IT team, budget, governance, vendor relationships, and ensure compliance with GDPR, EU AI Act, and ISO/IEC 27001. Deliver secure, resilient systems while integrating AI tools and automation across Finance, HR, logistics, and IT service management.

Key Highlights
Head of IT Operations leading IT strategy, security, and AI integration for INSO's humanitarian infrastructure
Manage a team and budget; ensure compliance with GDPR, EU AI Act, and ISO/IEC 27001
Based in The Hague, Netherlands; €6,700/month gross, Highly Skilled Migrant visa with relocation support available

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Key Responsibilities
Define and maintain IT vision, strategy, and roadmap aligned with organisational goals
Write and maintain IT policies compliant with GDPR, EU AI Act, and ISO/IEC 27001
Lead AI strategy and implementation within IT operations, including acceptable use and security policy
Integrate AI into Microsoft 365, finance, HR, and IT service management systems
Identify and manage automation opportunities across finance, HR, logistics, and administration
Lead data classification, data loss prevention, incident response, business continuity, and cybersecurity awareness
Build and test disaster recovery framework; monitor threats and regulations
Lead, manage, and mentor the IT team; plan, prioritise, and delegate work
Own the IT budget and ensure value for money
Manage software licences and strategic relationships with global technology vendors
Technical Skills Required
Azure Microsoft 365 AI Integration

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Benefits & Perks
€6,700 gross per month
8% holiday allowance
30 days' annual leave
ONVZ health insurance for employee and dependants
Highly Skilled Migrant visa with relocation support
Fixed-term (renewable)
Professional development and training

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Nice to Have
French, Arabic, Dutch, or Spanish language skills
Experience in a matrix organisation

Job Description

Every alert, map, and incident report INSO sends out runs on systems someone has to keep secure, fast, and resilient. That someone could be you.

Since 2011, INSO has given NGOs working in the world's most insecure places the information they need to make safe decisions: real-time incident tracking, analysis, mapping, crisis support and training, all free of charge. Today, more than 1,500 NGOs in 24 countries rely on us every day. As our Head of IT Operations, based in The Hague, you'll make sure the infrastructure behind all of this is secure and ready for what's next, including AI.

What you'll do

Set the direction

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Job Overview
Posted Nov 13, 2026
Employment Full-time
Experience Director
Location Netherlands
Category Cyber Security
Company International NGO Safety Organisation (INSO)
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