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Software Engineer, Wallets (Blockchain/Backend)
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AI Summary
EMCD seeks a Community Manager to manage Russian-speaking Telegram communities, handle user support inquiries, and translate feedback into actionable product insights. Responsibilities include daily community monitoring, conflict resolution, incident communication, bot administration, organizing engagement activities, and collaborating with AI/Product/Support teams. Requires 2+ years in crypto/fintech/gaming community management, native Russian with B2+ English, and hands-on Telegram moderation bot experience.
Key Highlights
Manage 5 Russian-speaking Telegram chats daily plus DMs, handling user inquiries and spam
Handle crypto-related product guidance covering mining, payouts, fees, Coinhold, and mobile apps
Organize weekly engagement activities (polls, contests, giveaways) and host AMA sessions
Deliver weekly feedback reports to Product and Support teams and track KPIs in Jira
Partner with AI team to implement automation tools including ticket classification and sentiment analysis
Key Responsibilities
Daily community monitoring across 5 Telegram chats and direct messages
Answering user inquiries about crypto mining, payouts, fees, Coinhold, and mobile app functionality
De-escalating conflicts and resolving frustrated user issues
Coordinating sensitive communications with Product, Support, and Legal teams
Providing timely incident updates throughout technical disruptions
Routing complex technical inquiries to Slack support and following up with users
Delivering weekly summaries of community pain points and user feedback
Enforcing community guidelines and managing moderation bots
Partnering with AI team to implement automation tools
Organizing weekly activities, leaderboards, and AMA sessions
Maintaining KPI sheets, event logs, and tracking tasks in Jira
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Technical Skills Required
Benefits & Perks
Remote-first — work from anywhere in the world
20 paid vacation days + 12 bonus days per year
100% paid sick leave
Paid English lessons (iTokli)
Professional growth support (courses, certifications, and training programs)
EMCD product discounts and access to mining infrastructure
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
Nice to Have
Previous experience at a mining pool, crypto exchange, or crypto wallet provider
Background in Customer or Product Support within crypto
Experience implementing AI-driven automation and analytics tools
Familiarity with Jira and Slack
Engaging with English-speaking communities across other regions
Job Description
Key Responsibilities
Daily Community Management & Support: Monitor 5 Telegram chats and direct messages on the work account daily, addressing unanswered questions, filtering spam, and managing negative sentiment.
Product Guidance: Answer user inquiries regarding crypto mining, payouts, fees, Coinhold, and the functionality of our two mobile applications.
Conflict Resolution: De-escalate tense situations with frustrated or aggressive users, identify the root cause of their issues, and guide them toward a resolution.
Cross-Team Alignment: Coordinate sensitive communications with Product, Support, and Legal teams, ensuring clear, verified messaging without unconfirmed promises.
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