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Security Engineer
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AI Summary
Provides first-line technical support for Action1’s cloud-native patching platform, troubleshooting Windows/macOS/Linux issues, scripting, and registry management. Collaborates with engineering/product teams to resolve complex problems and improve customer experience. Requires expertise in Windows OS, PowerShell, patch management, and strong problem-solving/communication skills.
Key Highlights
First-line technical support for cloud-native patching platform
Troubleshooting Windows/macOS/Linux issues, PowerShell, and registry management
Collaboration with engineering/product teams to resolve complex problems
Key Responsibilities
Provide timely technical support and resolve customer issues via phone and other channels
Troubleshoot and resolve software issues across Windows, macOS, and Linux environments
Collaborate with engineering and product teams to address complex technical challenges and incorporate customer feedback
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Technical Skills Required
Benefits & Perks
Engaging challenges and opportunities to solve real-world problems
Continuous professional growth and learning with cutting-edge technologies
Flexible working hours and opportunities for advancement
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Nice to Have
Experience with patch management solutions
Ability to analyze and interpret logs and event data
Knowledge of Windows Group Policy configuration and management
Familiarity with Windows servers and server management
Additional languages such as Spanish and French
Job Description
We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients.
What you'll do:
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