Talenthop
United States
IAM Database Administrator
- Cloud
- Configuration Management
- High Availability
- Linux
AI Summary
Provides expert technical support for cloud email and SaaS security solutions to enterprise customers. Resolves complex issues, collaborates with engineering teams, and enhances customer experience through troubleshooting, documentation, and onboarding. Requires 4+ years in cybersecurity/SaaS support, fluency in Spanish, and proficiency in email security/cloud ecosystems.
Key Highlights
Fully remote role in cybersecurity/SaaS support
4+ years of technical support experience required
Spanish fluency mandatory; Portuguese fluency preferred
Key Responsibilities
Provide first-level technical support for cloud email and SaaS security solutions
Resolve complex technical issues involving APIs, false positives, and threat investigations
Collaborate with engineering teams to document and improve solutions
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Technical Skills Required
Benefits & Perks
Base salary range: $52,500–$73,920 annually
Bonus or incentive pay
Equity
Comprehensive benefits package
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Nice to Have
Experience with AI-powered support tools
Portuguese fluency
Job Description
This is a Fully Remote Job
About Our Client:
This organization operates in the cybersecurity and enterprise SaaS security space, focusing on addressing the evolving threat landscape in email and SaaS environments. They provide a platform that employs behavioral AI to detect and stop attacks that other systems might miss, supporting enterprise customers at scale.
About the Opportunity:
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