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QA Manager – Devices & Wearables

Full Remote
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Lead quality assurance for connected consumer devices, wearables, mobile applications, firmware, and associated cloud/software platforms. Manage distributed QA engineers, testers, and external testing partners. Requires 5+ years of QA/software testing experience, with at least 2+ years in a QA Lead or Manager role.

Key Highlights
5+ years of QA / software testing experience, with at least 2+ years in a QA Lead or QA Manager role.
Experience managing and mentoring QA engineers or distributed testing teams.
Strong hands-on experience with manual software QA and end-to-end product testing.
Strong working knowledge of Jira for defect tracking, workflow management, dashboards, and release tracking.
Experience creating test plans, test cases, regression suites, defect reports, and release-readiness criteria.
Experience testing physical devices, wearables, IoT products, smartphones, consumer electronics, or embedded products strongly preferred.
Understanding of the interaction between hardware, firmware, software, mobile applications, and cloud services.
Ability to distinguish whether a defect is likely caused by hardware, firmware, software, configuration, network, or user environment.
Experience testing connectivity technologies such as Bluetooth, Wi-Fi, LTE/VoLTE and GPS/GNSS.
Strong analytical and troubleshooting skills.
Strong written and verbal communication skills.
Comfortable managing multiple projects, devices, test builds, and priorities simultaneously.
Comfortable working with engineering and manufacturing teams across multiple time zones.
Key Responsibilities
Own the overall QA strategy, test planning, execution, defect management, and release-readiness process for connected devices and wearable products.
Lead and manage distributed QA engineers, testers, dogfooders, and external testing partners.
Develop and maintain detailed EVT/DVT/PVT, regression, functional, integration, field, and user-acceptance test plans.
Coordinate testing across hardware, firmware, mobile/software applications, connectivity, and device functionality.
Manage defects through Jira, including severity assignment, reproduction steps, logs, screenshots/videos, ownership, retesting, and closure.
Conduct regular defect reviews and ensure P0/P1 issues have clear owners, root-cause analysis, corrective actions, and measurable closure criteria.
Work closely with firmware and software engineering teams to reproduce and troubleshoot field issues.
Coordinate reliability and environmental testing with manufacturing partners and third-party laboratories.
Compare results from internal QA teams, ODM/manufacturing partners, external laboratories, and field testers to identify inconsistencies.
Define clear test procedures, pass/fail criteria, acceptance thresholds, and release gates.
Prepare concise QA dashboards and management reports showing test coverage, failure rates, critical defects, trends, risks, and release status.
Manage device allocation, tester assignments, testing schedules, and completion tracking.
Participate in meetings with teams across North America, India, China, and other locations, requiring flexibility across multiple time zones.
Continuously improve QA processes, documentation, automation opportunities, and release quality.
Technical Skills Required
Jira Software Testing Device Testing
Nice to Have
Android-based or embedded Linux devices
EVT, DVT and PVT product-development stages
ODM/OEM manufacturers, particularly teams in China or Asia
Consumer electronics reliability testing
Test automation frameworks
Kids devices, smartwatches, wearables, cellular devices, IoT or connected hardware products

Job Description

Location: Remote – India, Canada, or USA

Employment: Full-Time

Work Environment: Remote / Multi-Time-Zone Team

We are looking for an experienced QA Manager – Devices & Wearables to lead quality assurance for connected consumer devices, wearables, mobile applications, firmware, and associated cloud/software platforms.

The ideal candidate will have a strong combination of hands-on software and device testing experience, QA process ownership, Jira expertise, and team management skills. This role will work closely with product, engineering, firmware, hardware, manufacturing, and external testing teams located across multiple countries and time zones.

Responsibilities

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