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APAC-Based Customer Support Engineer (L1) - Databento

Databento
Full Remote
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AI Summary

First-level support engineer for Databento’s market data platform, resolving API, onboarding, and integration issues during APAC hours. Requires 2+ years in technical support/QA/engineering, Python proficiency, and familiarity with financial trading/market data. Must be based in the APAC region for coverage.

Key Highlights
First-level support role for Databento’s market data platform
Must be based in APAC region for coverage during business hours
Requires 2+ years in technical support/QA/engineering and Python proficiency
Key Responsibilities
First point of contact for customer support inquiries, resolving API, onboarding, authentication, integration, and billing issues
Escalate complex issues to L2/L3 support or engineering with clear reproduction steps and context
Improve documentation, FAQs, and onboarding materials based on recurring customer questions
Write technical content such as tutorials, how-to guides, and blog posts for developers
Manage and grow online developer communities (Slack, Reddit) by answering questions and gathering feedback

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Technical Skills Required
Python API troubleshooting Technical documentation
Benefits & Perks
Health, dental, disability, and life insurance benefits
401(k) matching for full-time employees
100% remote work with local currency pay

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Nice to Have
Prior experience with Databento's API
Familiarity with financial trading and market data
Experience with troubleshooting tools (Wireshark, tcpdump, etc.)
Experience with observability tools (Grafana, Prometheus, etc.)
DevRel experience (e.g., managing Discord communities, creating technical content)
Experience at an early-stage startup

Job Description

The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.

Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience.

Responsibilities

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Job Overview
Posted Nov 10, 2026
Employment Full-time
Experience Mid-Senior level
Category Programming
Company Databento
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