Miratech
India
Lead Network Automation Architect
- Python
- Gitlab Ci
- Calico
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AI Summary
This is a fully remote Level 2 Identity & Access Operations Engineer role focused on supporting Active Directory, LDAP, and ADFS in a global IT environment. The position involves troubleshooting authentication, directory services, and SSO issues while ensuring compliance with security standards. Requires hands-on experience in enterprise identity administration, LDAP, ADFS, and troubleshooting protocols like DNS, Kerberos, and SSL/TLS.
Key Highlights
Fully remote Level 2 support role for Active Directory, LDAP, and ADFS
Collaboration with global teams across APAC, EMEA, and North America
Experience with enterprise identity administration, troubleshooting, and security practices
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Key Responsibilities
Provide Level 2 support for Active Directory, LDAP, and ADFS incidents and service requests
Administer user accounts, security groups, and access permissions
Troubleshoot authentication failures, account lockouts, Group Policy issues, and domain connectivity problems
Support Active Directory replication, DNS, and time synchronization troubleshooting
Perform Group Policy changes, account modifications, and access management activities
Manage LDAP directory service incidents and troubleshoot LDAP-related issues
Provide Level 2 support for ADFS authentication, federation, and SSO incidents
Monitor and respond to service health alerts for Active Directory, LDAP, and ADFS
Follow ITIL Incident, Problem, Change, and Request Management processes
Coordinate with L1/L3 support, Security, IAM, Network, and Application teams
Technical Skills Required
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Nice to Have
Experience working in global 24/7 IT operations environments
Collaboration with international teams across various functions
Exposure to structured ITIL practices and continuous service improvement
Job Description
This is an opportunity for an experienced identity and access management professional to support critical enterprise identity infrastructure within a global IT operations environment.
You will provide Level 2 administration and troubleshooting across Active Directory, LDAP, and Active Directory Federation Services (ADFS). Your work will help maintain secure authentication, reliable directory services, and seamless single sign-on (SSO) experiences across enterprise applications.
Accountabilities
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