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Helpdesk Engineer (End-User Technologies)

sonar • United States
Relocation
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AI Summary

Support global workforce by resolving technical requests, managing onboarding/offboarding, and automating IT processes. Requires 3-5 years of helpdesk/IT support experience with deep troubleshooting skills for macOS, Linux, and Windows. Must thrive in a fast-paced, distributed environment with an automation-first mindset.

Key Highlights
Responsible for end-to-end onboarding/offboarding of global workforce (laptops, accounts, access, Slack, equipment).
Troubleshoot complex technical issues (MFA, access, macOS/Linux/Windows, peripherals, applications).
Automate repetitive IT tasks using JSM automation rules, virtual agents, and JumpCloud Workflows.

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Key Responsibilities
Manage onboarding/offboarding workflows (laptops, accounts, access, Slack, equipment).
Troubleshoot technical issues across identity, endpoints, and SaaS applications.
Automate repetitive IT tasks using JSM and JumpCloud Workflows.
Configure ITSM automation rules and workflows for efficiency.
Maintain documentation and track service-level targets.
Technical Skills Required
IT Support (Helpdesk/Service Desk) macOS/Linux/Windows Troubleshooting ITSM Platforms (Jira Service Management)

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Benefits & Perks
In-office culture with four anchor days (Mon-Thu) for collaboration
Relocation support for the right candidate
Diversity, Equity, and Inclusion initiatives

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Nice to Have
Experience with distributed workforce support.
Familiarity with AI-driven automation tools.
Experience with conferencing hardware and peripherals.

Job Description

In this full-time Helpdesk Engineer role within Sonar’s End-User Technologies squad, you will keep our global workforce productive by delivering reliable technical support and continuously improving the employee IT experience.

You will independently own and resolve technical requests across identity, endpoints, and SaaS applications from investigating complex, MFA and access issues to troubleshooting operating-system and application faults, while supporting end-to-end onboarding, offboarding, and day-to-day service delivery.

What You Will Do

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Job Overview
Posted Nov 09, 2026
Employment Full-time
Experience Mid-Senior level
Location United States
Category Networking
Company sonar
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