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Support Engineer, PAYGO (AI-Powered Search Platform)

Jobgether • United States
Full Remote Visa Sponsorship
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AI Summary

Support Engineer role focused on troubleshooting technical issues, API integrations, and billing for an AI-powered search platform. Manages high-volume support queue, collaborates with AI tools, and provides technical guidance to developers and businesses. Requires programming experience, strong communication, and problem-solving skills in a fast-paced environment.

Key Highlights
Manage PAYGO support queue for AI-powered search platform
Troubleshoot API integrations, billing, and search quality issues
Collaborate with AI tools to improve support efficiency and customer experience

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Key Responsibilities
Manage PAYGO support queue and respond to customer inquiries requiring human assistance
Provide technical guidance on onboarding, API usage, search quality, billing, errors, and integrations
Troubleshoot customer issues by reproducing API requests, reviewing code, and providing practical solutions
Prioritize and address production incidents and urgent customer concerns
Escalate technical bugs to Engineering, product gaps to Product, and unresolved issues to Support leadership
Identify high-potential accounts and flag opportunities for future enterprise growth
Improve AI-powered first-line support by updating documentation and workflows
Analyze recurring customer issues and translate insights into actionable feedback for Product and Engineering
Technical Skills Required
Programming API Troubleshooting Technical Support

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Benefits & Perks
Competitive compensation ($115,000–$225,000 OTE)
Equity opportunities
Fully remote position
Visa sponsorship (STEM OPT, OPT, H-1B, O-1, E-3)
Comprehensive healthcare (medical, dental, vision)
Fertility benefits
Monthly wellness stipend
Professional development opportunities

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Nice to Have
Previous experience in technical support, developer relations, or customer-facing technical roles
Experience with Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), or AI agents
Curiosity and enthusiasm for investigating complex technical problems
Interest in developing toward Forward Deployed Engineer (FDE) or Solutions Architect roles

Job Description

As a Support Engineer, PAYGO, you will support thousands of developers and businesses using a next-generation AI-powered search platform. Key responsibilities include managing the PAYGO support queue, providing technical guidance on onboarding, API usage, search quality, billing, errors, and integrations, and troubleshooting customer issues by reproducing API requests and reviewing code.

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Job Overview
Posted Nov 09, 2026
Employment Full-time
Experience Entry level
Location United States
Category Programming
Company Jobgether
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