Talenthop
United States
New
Database Administrator (Remote)
- Devops
- High Availability
- Linux
- Mysql
AI Summary
Provides Tier 1 and Tier 2 IT support globally, managing macOS/Windows environments, identity platforms (Okta, Entra ID), and SaaS tools. Handles user lifecycle, endpoint management, and automation to boost productivity. Requires 3+ years in IT support, scripting skills, and experience with Microsoft 365/Teams/Zoom.
Key Highlights
Tier 1 & Tier 2 IT support globally via multiple channels
Administer identity platforms (Okta, Entra ID) and SaaS tools (Microsoft 365, Zoom, Slack)
Automation and scripting (PowerShell, Python, Workato) to improve efficiency
Key Responsibilities
Provide Tier 1 and Tier 2 IT support globally via tickets, chat, email, and remote sessions
Administer and troubleshoot identity systems (Okta, Entra ID, SSO, MFA) and SaaS platforms (Microsoft 365, Zoom, Slack)
Manage user lifecycle processes (onboarding, offboarding, access requests) and endpoint management (Intune, CrowdStrike)
Develop scripts and automations to improve operational efficiency
Support AI technologies (Microsoft Copilot, Claude) and maintain documentation
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Technical Skills Required
Benefits & Perks
Health insurance coverage
Life and disability insurance
401(k) employer matching program
Paid holidays, parental leave, and paid time off
Quarterly self-care days
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Nice to Have
Occasional support for Zoom Rooms, executive users, and company events
Interest in AI technologies (Microsoft Copilot, Claude)
Job Description
About Our Client:
The organization operates in the technology sector, focusing on enhancing growth, retention, and efficiency for companies and teams. It addresses challenges related to maximizing potential through industry-leading technology solutions, supporting a diverse and global workforce committed to collaboration, curiosity, integrity, ownership, and inclusion.
About the Opportunity:
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