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Senior Full Stack Engineer - Customer Service (Remote)

talenthop • United States
Full Remote
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This fully remote role involves enhancing and maintaining backend systems and APIs to improve customer experience and internal support workflows. Responsibilities include designing robust APIs, collaborating with teams to resolve customer issues, and troubleshooting bugs affecting user experience. Requires 6+ years of experience with Ruby on Rails, TypeScript, React, and React Native.

Key Highlights
Fully remote role with no residency restrictions
Base salary range: $180,000–$200,000/year
Equity and 401(k) matching included
Key Responsibilities
Design and maintain robust APIs and backend services
Collaborate with teams to resolve customer issues and improve workflows
Troubleshoot and fix bugs affecting user experience
Technical Skills Required
Ruby on Rails TypeScript React/React Native
Benefits & Perks
Health, dental, and vision insurance
Wellness, learning, and home-office budgets
Unlimited paid time off
401(k) matching
Equity package

Job Description

This is a Fully Remote Job

About Our Client:

The organization operates in the technology sector, focusing on family-oriented software products. It addresses the challenge of managing family schedules by providing a smart calendar platform used by millions. The company has grown sustainably to over $300 million in annual revenue without external investment, emphasizing profitable growth and customer-centric product development.

About the Opportunity:

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