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Forward Deployed Product Manager

true-talent-solutions-partners • United States
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AI Summary

Own the customer lifecycle for AI voice agents from deployment through optimization and expansion at a growing AI company. Manage customer relationships end to end, debug agent behavior, customize conversation flows, and translate feedback into product capabilities. Requires at least 5 years of product management experience with customer-facing responsibility and technical product depth.

Key Highlights
Own customer lifecycle for AI voice agents from deployment to expansion
Debug agent behavior and customize conversation flows
Translate customer feedback into product capabilities
Build playbooks for the Forward Deployed Product Manager function
On-site in San Francisco, four days per week in office

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Key Responsibilities
Manage customer relationships end to end, learning business needs and scoping, deploying, and optimizing AI voice agents
Identify opportunities to expand deployments into additional use cases
Present agent value and ROI to customer decision-makers using data
Debug agent behavior on individual calls, customize conversation flows, and address compliance needs
Translate customer feedback and unmet needs into product capabilities with the product team
Build playbooks and operating standards for the Forward Deployed Product Manager function

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Nice to Have
Startup experience
Background in B2B SaaS or regulated sectors such as lending, financial services, or healthcare
Familiarity with tools such as Cursor, Claude Code, and ChatGPT

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Job Description

About the Role

Join a growing AI company to own the customer lifecycle for AI voice agents, from deployment through ongoing optimization and expansion. You will connect customers with the product team, turning business needs into effective agent experiences and helping shape how this function operates as the team grows.

What You'll Do

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Job Overview
Posted Nov 08, 2026
Experience Mid-Senior level
Location United States
Category Product Management
Company true-talent-solutions-partners
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