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Senior Deployment Strategist / Customer Success Engineer (AI for Physical World)

Big Wave Digital • United States
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AI Summary

Build and grow industrial AI customer accounts, translate engineering feedback into product roadmaps, and lead go-to-market for a San Francisco-based AI startup. Requires 2-5 years in deployment strategy, AI fluency, and willingness to travel 25-75% of the time. No remote option.

Key Highlights
25-75% travel to customer sites (industrial/engineering customers)
Seven-figure contract targets; first GTM motion for AI in physical world
Direct collaboration with CEO and cross-functional teams (GTM, sales, product, engineering)

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Key Responsibilities
On-site customer engagement and relationship-building with engineers/operators
Account growth: renewals, expansions, and prospect conversion for seven-figure contracts
Translating customer feedback into actionable product/engineering requests
Collaborating with GTM, sales, product, and engineering teams in San Francisco
Debriefing customer interactions with internal teams to drive product improvements
Technical Skills Required
AI/ML (foundation models, spatial understanding) Customer Deployment Strategy Technical Sales/Account Management

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Benefits & Perks
$150,000–$200,000 base salary + competitive equity
Visa sponsorship/open to transfers
Direct line to CEO and small-team ownership

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Nice to Have
Mechanical engineering or manufacturing exposure
Background in Palantir FDE or deployment strategy
Experience from VC-backed startups (Series A–D)

Job Description

The best way to predict the future is to invent it.

A Series A, venture-backed AI company in San Francisco is building foundation models with spatial understanding for physical design and engineering. You will be on-site at customer locations 25-75% of the time, growing accounts, closing seven-figure contracts, and bridging engineering and product teams.

Key Responsibilities:

  • On-site customer engagement (25-75% travel) with industrial/engineering teams.
  • Account growth: renewals, expansions, and prospect conversion.
  • Feedback loop: translate messy customer input into actionable product/engineering requests.
  • Collaborate with GTM, sales, product, and engineering in SF.

Ideal Candidate:

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Job Overview
Posted Nov 08, 2026
Employment Full-time
Experience Mid-Senior level
Location United States
Category Programming
Company Big Wave Digital
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