Keythorn
United States
New
Vice President of Information Technology
- Cism
- Cissp
- Itil
AI Summary
The IT Support Specialist provides Tier 1 and Tier 2 IT support globally, managing user lifecycle, identity systems, SaaS platforms, and endpoint devices. Responsibilities include troubleshooting macOS/Windows environments, automating workflows, and supporting AI tools like Microsoft Copilot. Requires 3+ years of IT support experience, proficiency in Microsoft 365, and scripting skills.
Key Highlights
Tier 1 & Tier 2 IT support globally via multiple channels
Administer identity systems (Okta, Entra ID, SSO, MFA) and SaaS platforms (Microsoft 365, Zoom, Slack, etc.)
Automate workflows using scripting (PowerShell, Bash, Python, Workato) and AI tools (Microsoft Copilot, Claude)
Key Responsibilities
Provide Tier 1 and Tier 2 IT support via tickets, chat, email, and remote sessions
Manage user lifecycle processes (onboarding, offboarding, access requests, role changes)
Administer and troubleshoot identity systems (Okta, Entra ID, SSO, MFA) and SaaS platforms (Microsoft 365, Slack, Zoom, etc.)
Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike
Develop scripts and automations to improve efficiency
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Technical Skills Required
Benefits & Perks
Health insurance coverage
Life and disability insurance
401(k) employer matching program
Paid holidays, parental leave, and paid time off
Quarterly self-care days
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Nice to Have
Occasional support for Zoom Rooms, executive users, and company events
Interest in AI technologies (Microsoft Copilot, Claude)
Experience with additional SaaS tools (1Password, GitHub, Workato)
Job Description
About Our Client:
The organization operates in the technology sector, focusing on enhancing growth, retention, and efficiency for companies and teams. It addresses challenges related to maximizing potential through industry-leading technology solutions, supporting a diverse and global workforce committed to collaboration, curiosity, integrity, ownership, and inclusion.
About the Opportunity:
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