T

Senior Full Stack Engineer - Customer Service

talenthop • United States
Full Remote
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Enhance and maintain systems that directly impact customer experience and internal support functions. Design and maintain robust APIs and backend services while collaborating across technical and non-technical teams. Requires over 6 years of experience with Ruby on Rails, TypeScript, React, and React Native.

Key Highlights
Fully remote role
Senior full stack customer service engineering
Ruby on Rails, TypeScript, React, and React Native
$180,000 to $200,000 base salary
Equity, 401(k) matching, and comprehensive benefits
Key Responsibilities
Design and maintain robust APIs and backend services
Collaborate with Customer Success and Engineering teams to identify and resolve customer issues
Improve internal tools and systems used by customer support
Troubleshoot and fix bugs affecting user experience
Deliver projects end to end with strong ownership
Communicate effectively across technical and non-technical teams
Enhance system performance and user workflows
Technical Skills Required
Ruby on Rails TypeScript React
Benefits & Perks
Health, dental, and vision insurance plans
Wellness, learning, and home-office budgets
Unlimited paid time off
Company holidays on the first Friday of every month except November, December, and January
401(k) matching
Competitive salary plus equity package

Job Description

This is a Fully Remote Job

About Our Client:

The organization operates in the technology sector, focusing on family-oriented software products. It addresses the challenge of managing family schedules by providing a smart calendar platform used by millions. The company has grown sustainably to over $300 million in annual revenue without external investment, emphasizing profitable growth and customer-centric product development.

About the Opportunity:

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