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Helpdesk Representative III (IT Infrastructure Support)
Visa Sponsorship
AI Summary
Provides Tier I and Tier II IT support for government systems, including hardware/software troubleshooting, user assistance, and documentation. Requires 2-3 years of helpdesk experience, technical proficiency in Windows/LAN/AD, and strong customer service skills. Must handle on-site and remote support for state employees.
Key Highlights
Tier I/Tier II IT support for government systems (Windows/LAN/AD/O365/SharePoint/VOIP)
2-3 years of helpdesk experience or equivalent technical/vocational qualifications
On-site and remote support for state employees with documentation and reporting
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Key Responsibilities
Provide Tier I and Tier II IT support for state employees, including remote and desk-side assistance
Install, configure, and maintain hardware/software systems (Windows Servers, O365, SharePoint, Active Directory, VOIP)
Document service procedures, KPI reports, and system/application operations using Microsoft Office tools
Technical Skills Required
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Benefits & Perks
Long-term stability with growth opportunities
Comprehensive health coverage
401(k) program for financial security
Green Card assistance if required
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Nice to Have
ITIL Service Management experience
ServiceNow experience
CCNA certification
Job Description
The IT Client Services Team seeks a Helpdesk Representative III to support Tier I and Tier II IT services for the Department of Community Affairs (DCA). Responsibilities include assisting clients with system issues, providing on-call support, documenting resolutions, and maintaining hardware/software infrastructure (Windows Servers 2008-2012, O365, SharePoint, Active Directory, VOIP, etc.).
Primary Responsibilities
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