Clera
United States
Senior/Staff Platform Engineer
Programming Mid-Senior level 1h ago
- 2D
- AI
- AWS
- Containerization
T
AI Summary
Lead a team building and deploying AI agents for customer support at an AI-powered customer experience company. Partner with enterprise customers and internal product, design, and research teams to deliver reliable agent solutions. Requires 5+ years of software engineering experience including 1+ year managing engineers, with Python and TypeScript proficiency.
Key Highlights
Lead and grow a team of engineers building AI agents for complex customer interactions
Partner with enterprise customers to develop scalable solutions
Guide agent deployments from implementation through optimization
Set technical strategy and mentor engineers
On-site in New York, New York
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Key Responsibilities
Lead and grow a team of engineers building AI agents for complex customer interactions
Partner with enterprise customers to understand operational challenges and develop scalable solutions
Guide agent deployments from initial implementation through ongoing iteration and optimization
Work with product, design, and research to identify common customer needs and inform platform development
Help set technical strategy and maintain a high bar for engineering quality, ownership, and delivery
Mentor engineers through technical guidance, feedback, and career development
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Technical Skills Required
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Nice to Have
Experience with LLM applications, agentic workflows, or multimodal models
Job Description
About the Role
Lead a team building and deploying AI agents for customer support at an AI-powered customer experience company. You will work closely with customers and internal product, design, and research teams to deliver reliable solutions and help shape the agent platform.
What You'll Do
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