S

Manager of Payment Operations

Remote
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Own and manage core payment operations, metrics, and fraud/risk strategies for a global user base. Lead and develop a team of payment specialists across geographies while collaborating cross-functionally. Requires finance background, global payment systems knowledge, and proven fraud/risk/KYC experience.

Key Highlights
Own payment operations strategy and core KPIs
Lead fraud prevention and risk management
Manage and recruit payment specialists across geographies
Remote-first with flexible core hours
Finance degree and global payment systems knowledge required
Key Responsibilities
Define, own, and manage core payment operations and KPIs
Oversee fraud prevention and risk management strategies
Monitor business and process metrics to drive improvements
Oversee investigations of suspected fraudulent activities
Collaborate with cross-functional teams including product and engineering
Recruit, manage, lead, and motivate a team of professionals
Assess changing payment landscapes and industry trends
Establish and revise policy and compliance directives
Ensure end user issues are resolved in a timely manner
Manage, recruit and train payment specialists across geographies
Act as primary POC with network partners to resolve production issues
Benefits & Perks
Competitive salary + quarterly performance bonuses
20 days annual leave + public holidays
Core working hours 10am-3pm local time with flexibility
Referral bonuses & flash bonuses
Top of the line equipment
Annual company retreats
Nice to Have
Payment operations experience across tech / fintech / gaming industry

Job Description

About the role

As the Manager of Payment Operations at Sporty, you'll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You'll collaborate with talented stakeholders across our remote-working organisation to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers. We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience.

What you'll be doing

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