Senior Software Application Support Engineer – Adobe Campaign Classic (Contract)

persol outsourcing • Malaysia

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AI Summary

Support enterprise marketing and campaign management systems using Adobe Campaign Classic as a subject matter expert. Focus on production support, incident resolution, performance monitoring, and system remediation across critical business platforms. Collaborate cross-functionally to ensure system stability and continuous improvement in SLA-driven environments.

Key Highlights

5–7 years of experience in application/production support required

Expert-level support for Adobe Campaign Classic in production and non-production environments

Root cause analysis, performance optimization, and incident management with SLA adherence

Key Responsibilities

Provide expert-level support for Adobe Campaign Classic in production and non-production environments

Troubleshoot, diagnose, and resolve system defects with root cause analysis and preventive measures

Monitor system performance, identify bottlenecks, and implement optimization strategies

Collaborate with development, infrastructure, and business teams to ensure seamless application integration

Support incident management processes and ensure adherence to SLA commitments

Develop and implement strategies to improve system reliability, performance, and efficiency

Maintain technical documentation for support processes, incidents, and system changes

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Technical Skills Required

Adobe Campaign Classic Incident Management Root Cause Analysis (RCA)

Benefits & Perks

Employment Pass sponsorship (subject to government approval)

One-time relocation flight ticket

Daily-rate contractual compensation

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Nice to Have

Experience with application remediation and performance tuning

Exposure to marketing automation platforms or campaign management systems

Knowledge of scripting or automation for support activities

Familiarity with enterprise integration environments and APIs

Experience in financial services or large-scale enterprise systems

Job Description

Job Title: Software Application Support – Adobe Campaign Classic

Employment Type: Contractual (2 years)

Work Location: Klang Valley, Kuala Lumpur

Experience: 5 – 7 years

Job Summary:

We are seeking a Software Application Support Engineer to support enterprise marketing and campaign management systems using Adobe Campaign Classic. The role focuses on application support, incident resolution, performance monitoring, and system remediation across critical business platforms. The ideal candidate will act as a subject matter expert, ensuring system stability, collaborating with cross-functional teams, and driving continuous service improvements.

Job Description / Responsibilities:

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