Japanese-Speaking Technical Support Specialist (24/7 Helpdesk)

tp • European Union

Relocation

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AI Summary

Provide 24/7 multilingual technical support for a global cloud platform, troubleshooting user issues via phone and email in Japanese. Leverage problem-solving skills to enhance user experience while adhering to company procedures. Collaborate with a diverse team to drive continuous improvement in customer service excellence.

Key Highlights

24/7 Japanese-language technical support for a top cloud platform

Proactive troubleshooting and continuous improvement mindset

Full relocation support, competitive salary, and career growth opportunities

Key Responsibilities

Provide 24/7 technical support via phone and email in Japanese for cloud platform users

Troubleshoot technical issues and guide users through solutions while following company procedures

Collaborate with colleagues to share best practices and improve customer experience

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Technical Skills Required

Technical Troubleshooting Customer Support (Japanese) Problem-Solving

Benefits & Perks

Full relocation support (flights, hotel, housing assistance)

Competitive monthly salary + 2 extra salaries annually

Healthcare benefits, referral program (up to €3,500), and professional growth opportunities

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Nice to Have

Customer service experience

Familiarity with cloud storage or synchronization technologies

Job Description

Join our Customer Experts team and unfold your technical skills, supporting the users of a top cloud platform.

As a member of our Japanese Technical Support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & e-mail, helping to build a better online user experience for millions of people all around the world.

Our client is an American company specializing in cloud storage services, offering online backup & files synchronization solutions.

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