Inventure
United State
Founding Engineer (AI-Powered Distributor) - San Francisco
- AI
- Ai Tools
- Python
- Typescript
AI Summary
Build and lead the foundational operational infrastructure for TENEX’s post-sales organization, owning reporting, analytics, CS platform administration, health scoring, and customer communications to drive scalable, data-driven decision-making in a fast-growing AI-native security company.
Key Highlights
Foundational role establishing the entire post-sales operating system for Customer Success, Rapid Deployment, and Professional Services
End-to-end ownership of Customer Success platform (e.g., Velaris, Gainsight), Salesforce data model, and health-scoring model
Cross-functional leadership across CS, RevOps, Finance, and SOC delivery to ensure data integrity and operational discipline
Key Responsibilities
Define and implement reporting, dashboards, and metrics for post-sales performance across Customer Success, Rapid Deployment, and Professional Services
Own and administer the Customer Success platform (e.g., Velaris, Gainsight) including health scoring, segmentation, and engagement models
Build and maintain Salesforce data model, ensuring data quality and cross-system integrity for reporting and analytics
Design and operationalize health-scoring models to predict renewal, churn, and escalation risks with automated instrumentation
Lead CSAT/NPS programs and closed-loop follow-up processes to drive actionable voice-of-customer insights
Standardize customer communications infrastructure, including urgent incident notifications and operational lifecycle touchpoints
Orchestrate renewal motions, at-risk tracking, and operational rhythms for the post-sales organization
Automate reporting cycles and operational processes to scale efficiency as the portfolio grows
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Technical Skills Required
Benefits & Perks
Paid relocation package for Overland Park, KS or Sarasota, FL
Hybrid in-office schedule
Substantial funding and early employee equity opportunity
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Nice to Have
Experience in cybersecurity, MDR, or SOC operations
Exposure to AI-native or automation tooling
Prior involvement in compensation plan design or administration
Job Description
TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the AI-Native MDR landscape.
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