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Online Service Support Engineer (Technical) – U.S. & Canada Region

bodor laser usa • United State
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AI Summary

Join Bodor Laser USA as an Online Service Support Engineer to provide remote technical support for fiber laser machines globally. This role requires bilingual (Mandarin/English) expertise, troubleshooting skills, and CRM proficiency while transitioning from field service training to remote support in Schaumburg, IL. Ideal candidates have 2+ years in technical customer support and a technical degree.

Key Highlights
Bilingual (Mandarin/English) native proficiency required for global U.S./Canada customer support
Structured 6–12 month field service training with extensive travel (75%+ time) before remote role
Remote technical support, troubleshooting, and CRM documentation for global customers post-training

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Key Responsibilities
Serve as primary online technical support contact for U.S./Canada customers, handling after-sales inquiries via phone and remote troubleshooting
Diagnose and resolve product-related issues in coordination with service/engineering teams, including spare parts guidance and logistics coordination
Provide remote technical training to customers on machine operation, maintenance, and safety protocols while maintaining detailed CRM records
Escalate recurring issues and customer feedback to engineering/quality teams for product improvements and process enhancements
Technical Skills Required
Remote Troubleshooting CRM/Ticketing Systems Technical Customer Support

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Benefits & Perks
Competitive compensation package
Company-paid medical, dental, and vision insurance
401(k) with employer match
20 days paid time off + 11 paid holidays
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Job Description

Bodor Laser is a professional manufacturer and exporter dedicated to the design, R&D, and production of fiber laser machines for cutting various metal materials. With a worldwide network covering over 150 countries and 24/7 service in 20 languages, Bodor reaches customers globally, supported by our strategic regional offices in Chicago and Houston. The company is committed to the well-being of its staff and society, aiming to gain world recognition with intelligent manufacturing and to change human life with laser technology. With over 3,000 global employees, Bodor is continuing to expand its business worldwide and is currently looking to hire technical service talents to join our growing service engineer team.
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Job Overview
Posted Oct 28, 2026
Employment Full-time
Experience Not Applicable
Location United State
Category Networking
Company bodor laser usa
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