IT Help Desk Specialist (Korean Bilingual) – Enterprise IT Support & Security

sk ax usa, inc. • United State

Relocation

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AI Summary

Support enterprise IT operations as an IT Help Desk Specialist, providing technical assistance, managing IT assets, and ensuring system security at SK AX USA’s Duluth, GA headquarters. Requires bilingual proficiency in Korean/English, hands-on IT troubleshooting, and experience with Microsoft 365 administration. Collaborate with U.S. and Korea-based IT teams to maintain secure, efficient IT environments.

Key Highlights

Bilingual (Korean/English) required for IT support and cross-border coordination with Korea-based HQ

Hands-on troubleshooting for hardware, software, network, and Microsoft 365 (Outlook, Teams, SharePoint)

IT asset management, security compliance, and system documentation in an enterprise environment

Key Responsibilities

Provide end-user technical support for hardware, software, network connectivity, and office automation systems (OA)

Manage IT asset inventory, equipment lifecycle, software licensing, and user access permissions

Administer Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and coordinate with Korea-based IT teams for system management

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Technical Skills Required

Microsoft 365 Administration Windows System Administration IT Asset Management

Benefits & Perks

100% Employer-Paid Medical, Dental, Vision

401(k) Match

Paid Time Off (PTO) & Holidays

Relocation Assistance

Bonus Opportunity

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Nice to Have

Experience with Microsoft Azure and AWS cloud environments

Familiarity with Microsoft Entra ID (formerly Azure Active Directory)

Knowledge of endpoint security and enterprise IT security practices

Job Description

IT Help Desk

📋 Job Title: IT Help Desk (Korean Bilingual Required)

📍 Location: Duluth, GA, United States

📅 Job Type: Full-Time

🕒 Schedule: Full-Time | On-Site

✈️ Travel: Occasional local travel

💰 Salary Range: Based on relevant experience, skills, and qualifications

🩺 Benefits: 100% Employer-Paid Medical, Dental, Vision | 401(k) Match | PTO & Holidays | Paid Lunch | Relocation Assistance | Bonus Opportunity

🏢 About Us

SK AX USA, Inc. delivers specialized IT, infrastructure, digital transformation, and AI services across the United States. As part of the global SK Group, we support business operations through innovative, reliable, and secure IT services.

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