Senior Operations Research Engineer (Workforce Management Optimization)

Miratech • Canada

Remote

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AI Summary

Design and implement large-scale optimization models for contact center workforce planning, scheduling, and resource allocation using OR-Tools/CP-SAT. Collaborate with engineering and product teams to build production-grade optimization services, ensuring operational efficiency and scalability. Requires 6+ years of expertise in mathematical optimization, constraint programming, and software engineering.

Key Highlights

Build and deploy production-grade optimization services for enterprise-scale workforce management

Apply OR-Tools/CP-SAT and constraint programming to solve complex scheduling and resource allocation problems

Collaborate with cross-functional teams to translate business requirements into scalable optimization models

Key Responsibilities

Research, design, and develop optimization models for contact center workforce planning, scheduling, and resource allocation

Design and implement a schedule optimization engine using OR-Tools/CP-SAT, ensuring end-to-end constraint model ownership

Build and deploy a production-grade solver as a service within the WFM platform, meeting latency targets for real-time forecast volumes

Define and validate schedule quality metrics (coverage attainment, constraint violations, solve time, solution stability) and instrument monitoring in production

Collaborate with architects and engineering teams to integrate optimization models into an enterprise-grade optimization engine

Partner with workforce-planning stakeholders to validate schedule usability and operational feasibility

Communicate findings, methodologies, and results to engineering and business stakeholders

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Technical Skills Required

Operations Research Constraint Programming (CP-SAT) Mathematical Optimization

Benefits & Perks

Culture of Relentless Performance with 99% project success rate

Competitive Pay and Benefits including health insurance

Work From Anywhere Culture

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Nice to Have

Experience with WFM domain

Knowledge of forecasting and decision-support systems

Experience with cloud platforms (AWS, GCP, Azure)

Job Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

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