IT Help Desk Specialist (Microsoft 365 & Security-Focused Support)

DEFCON AI • United State

Remote

Apply Now

AI Summary

Support end-user IT needs for a defense-focused organization, managing Microsoft 365 environments, user account lifecycle, and self-service Knowledge Base. Provide Tier 1-2 support for Windows/macOS, mobile devices, and security-compliant systems while ensuring compliance with federal regulations. Ideal for problem-solvers with hands-on IT support experience and a customer-centric mindset.

Key Highlights

First point of contact for IT requests in a Microsoft 365 security-conscious environment

Owns user account lifecycle (Entra ID, SaaS, onboarding/offboarding) and Knowledge Base expansion

Must adhere to federal compliance (e.g., CMMC, NIST SP 800-171) and report security incidents

Key Responsibilities

Manage Zendesk ticket queue, triaging/resolving IT requests within SLA timeframes

Provide Tier 1-2 support for Windows/macOS, Microsoft 365 apps, mobile devices, and conference room equipment

Administer user accounts in Microsoft Entra ID and connected SaaS applications (create/modify/deactivate)

Execute new hire onboarding/offboarding (device provisioning, license assignment, access removal)

Expand/maintain IT Knowledge Base with clear troubleshooting guides and how-to articles

Reset passwords, support MFA enrollment, and manage device enrollment via Microsoft Intune/RMM

Maintain accurate asset/license records and follow security/compliance procedures

Identify recurring issues and recommend process/tooling improvements

Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.

Technical Skills Required

Microsoft 365 Administration Microsoft Entra ID (Azure AD) Ticketing Systems (Zendesk)

Benefits & Perks

Fully remote work environment

Competitive salary ($65,000-$75,000 annually)

100% employer-paid comprehensive health insurance (medical, dental, vision) for employee and family

Unlimited PTO (with manager approval)

14 weeks of fully-paid parental leave

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

Nice to Have

Experience with Microsoft Intune, Conditional Access, or RMM platforms (e.g., NinjaOne)

Familiarity with CMMC, NIST SP 800-171, or other federal compliance frameworks

CompTIA A+/Security+ or Microsoft 365 certifications (e.g., MD-102, MS-900)

Ability to obtain/maintain U.S. security clearance

Job Description

RESILIENCE IN THE FACE OF DISRUPTION. DEFCON AI is an insights company that leverages artificial intelligence, mathematical optimization, data analytics, and software engineering for resilient optimization of complex systems.In today's dynamically changing world, DEFCON AI's technology aligns outcomes with operational goals, better decision making, and empowers customers to anticipate assess, and mitigate the impacts of disruptions.We are seeking an

Want the full job description? Read the complete details on LinkedIn, the original posting.

Continue on LinkedIn

This is a short excerpt. All rights to the full description belong to its original publisher.