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Senior CRM Strategy & Growth Specialist (E-commerce & SaaS)

stride-up • France
Remote
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Lead CRM strategy for high-growth e-commerce and SaaS brands, optimizing customer journeys, segmentation, and campaign performance. Drive data-driven decisions, refine retention and revenue strategies, and collaborate cross-functionally to deliver 360° growth solutions. Requires 3+ years of CRM expertise, deep KPI analysis, and hands-on experience with Klaviyo/Brevo.

Key Highlights
Define and execute end-to-end CRM strategies for e-commerce/SaaS brands, from lifecycle management to campaign optimization
Leverage AI tools to accelerate workflows while focusing on high-impact strategy and client collaboration
Work in a fast-paced, growth-oriented environment with full remote flexibility (2 on-site meetings/month in Paris)
Key Responsibilities
Develop and implement CRM strategies aligned with client business goals (e.g., revenue growth, retention, AOV)
Design and optimize email campaigns, segmentation logic, and automation flows using Klaviyo/Brevo
Analyze campaign performance (KPIs) and recommend data-backed optimizations to stakeholders
Act as primary client contact, balancing strategic recommendations with operational constraints
Collaborate with cross-functional teams (SEA, SEO, Creative, etc.) to deliver integrated growth solutions
Leverage AI tools to streamline workflows while maintaining strategic focus on client outcomes
Technical Skills Required
CRM Strategy & Customer Journey Optimization Klaviyo (or Brevo) Data-Driven Decision Making (KPI Analysis)
Benefits & Perks
Annual salary range: 54,000–75,000 EUR (fixed + variable)
Full remote work with 2 mandatory on-site meetings/month in Paris
AI-driven workflow tools and continuous training program
Collaborative, performance-focused culture with 360° client support
Nice to Have
Experience in a startup or agile environment (non-enterprise-focused)
Prior client-side (announcer) experience in e-commerce/SaaS
Familiarity with AI-driven marketing tools beyond basic automation

Job Description

Descriptif du postePrendre la main sur la stratégie CRM de marques e-commerce et SaaS en croissance, et en répondre.Chez nous, l’IA et les templates servent à produire plus vite, pour que l’essentiel de ton temps aille à l’analyse et à la stratégie. L’opérationnel reste bien là, il prend simplement moins de place qu’ailleurs.Le pôle CRM existe depuis deux ans. Il entre dans sa phase d’accélération, sa direction se met en place et l’équipe s’agrandit. Tu arrives au bon moment pour grandir avec.RémunérationDeux niveaux ouverts. Confirmé : 54 000 à 62 000 €. Senior : 67 000 à 75 000 €. Package annuel brut, fixe et variable. Le niveau est défini à partir de ton expérience et de ton cas pratique.
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