IT Support Specialist

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AI Summary

Provide technical assistance and troubleshoot hardware, software, and network issues for end users in Australia. Maintain IT systems, manage user accounts, and support network connectivity and cybersecurity best practices. Requires a degree in IT or related field, experience with Windows, Microsoft 365, and basic networking concepts.

Key Highlights

Mid-Senior level IT Support role based in Australia with On-site, Hybrid, or Remote options.

Responsibilities include hardware/software troubleshooting, system maintenance, and user support.

Requires knowledge of Windows, Microsoft 365, and basic networking technologies like TCP/IP and VPN.

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Key Responsibilities

Provide technical support to employees and end users for hardware, software, and network-related issues.

Install, configure, and maintain computer systems, applications, and IT equipment.

Diagnose and resolve technical problems involving desktops, laptops, printers, and peripherals.

Troubleshoot operating systems, email applications, and connectivity issues.

Set up and maintain user accounts, access permissions, and IT resources.

Monitor system performance and assist with routine IT maintenance.

Support network connectivity, Wi-Fi, VPNs, and basic server-related issues.

Maintain IT asset records, technical documentation, and support tickets.

Assist with data backups, system updates, and cybersecurity best practices.

Escalate complex technical issues to senior IT teams when necessary.

Provide technical guidance and training to end users.

Follow company IT policies, security standards, and troubleshooting procedures.

Technical Skills Required

Windows Operating Systems Microsoft 365 Networking (TCP/IP, DNS, DHCP, VPN)

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Benefits & Perks

Competitive compensation

Professional development opportunities

Potential employer-sponsored work visa

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Nice to Have

Experience with Microsoft Active Directory and Microsoft Entra ID

Familiarity with IT service management tools and ticketing systems

Knowledge of endpoint security, antivirus solutions, and system updates

Experience supporting remote users and troubleshooting connectivity issues

Familiarity with cloud services and basic server administration

Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications

Job Description

IT Support Specialist – Australia

Location: Australia

Job Type: Full-time

Workplace Type: On-site / Hybrid / Remote, depending on employer requirements

Experience Level: Mid-Senior Level

Industry: Information Technology / Technical Support

About the Role

We are seeking a skilled and motivated IT Support Specialist to join a professional technology team in Australia. The successful candidate will provide technical assistance, troubleshoot hardware and software issues, maintain IT systems, and ensure smooth day-to-day technology operations.

Key Responsibilities

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