Senior AI Systems Engineer (Model Customization, Deployment & Customer Delivery)

heidi • Australia

Remote

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AI Summary

Lead the design, customization, and deployment of AI systems for enterprise healthcare clients, balancing model quality, cost, and reliability. Collaborate across technical and customer-facing teams to deliver tailored AI solutions that enhance clinician workflows. Own end-to-end outcomes from discovery to production launch in a fast-paced, mission-driven environment.

Key Highlights

Own system design, technical decisions, and customer outcomes for AI systems in healthcare

Work across model customization, deployment, and agent systems with a focus on cost-efficiency and scalability

Collaborate with enterprise clients to translate requirements into production-ready AI solutions

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Key Responsibilities

Design and implement custom AI models tailored to enterprise healthcare use cases, including fine-tuning and evaluation

Select and optimize cloud or on-prem deployment architectures for cost, reliability, and performance

Build agent workflows integrating language models with customer data, tools, and existing systems

Work closely with clients to define requirements, explain trade-offs, and guide solutions from discovery to production

Monitor and improve model quality, latency, and operational costs in production environments

Technical Skills Required

Machine Learning Engineering Production AI Systems Cloud Infrastructure & Deployment

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Benefits & Perks

$1,000 annual learning and development budget

$150/month health and wellness allowance

26 weeks paid primary parental leave and 18 weeks paid secondary parental leave

Job Description

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.

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