Head of Product & Customer Experience

sequencing • United State

Remote

Apply Now

AI Summary

Lead product strategy, experience design, and roadmap execution for Sequencing’s AI-powered genomic platform, shaping the future of personalized health. Oversee a high-performing product team, drive customer engagement, and define industry standards for genomic consumer experiences. Report directly to the CEO and partner cross-functionally to deliver measurable impact on retention, revenue, and customer trust.

Key Highlights

Lead product strategy, roadmap, and execution for a high-growth genomic consumer platform

Own end-to-end customer journey from onboarding to lifelong engagement with AI-driven genomic insights

Build and scale a world-class product and design team with a focus on ownership and excellence

Interested in remote work opportunities in Development & Programming? Discover Development & Programming Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.

Key Responsibilities

Define and execute product vision and roadmap for AI-powered genomic consumer experiences

Lead product and design teams, setting standards for excellence and ownership

Drive hands-on product decisions and cross-functional collaboration to deliver high-quality, scientifically sound products

Establish metrics and analytics-driven strategies to improve engagement, retention, and subscription value

Own the customer journey from onboarding to lifelong engagement, leveraging AI for personalized insights

Translate complex genomic science into intuitive, trustworthy consumer experiences

Partner with Growth and Analytics to optimize activation, renewal, and retention strategies

Set and uphold design and brand standards to build trust and reinforce category leadership

Technical Skills Required

Product Management AI-Enabled Product Development Customer Experience Design

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

Benefits & Perks

Comprehensive medical, dental, and vision insurance coverage

401(k) with company match

Paid time off and paid volunteer time off

Fully remote work with equipment and internet reimbursements

Private, confidential clinical-grade whole genome sequencing for you and your immediate family

Job Description

Sequencing is the world’s largest direct-to-consumer whole genome sequencing platform, helping define the future of AI-powered personalized health.We’re a Series A venture-backed, fully remote company turning clinical-grade whole genome sequencing into meaningful, personalized insights. Through AI and a growing ecosystem of genomic applications, we’re building the trusted home for every genome.In 2026, GenomeWeb named Sequencing a Best Places to Work winner, highlighting our fully remote culture of autonomy, transparency, and growth. As our COO, Shara Birn, put it: “We hire talented people, give them meaningful responsibility, and trust them to make decisions.”

Want the full job description? Read the complete details on LinkedIn, the original posting.

Continue on LinkedIn

This is a short excerpt. All rights to the full description belong to its original publisher.