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Senior Community Builder (Open-Source Ecosystem) - Scenario Builder

transitionzero • United Kingdom
Remote
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Lead the global open-core community for TransitionZero’s Scenario Builder platform, fostering adoption, peer contributions, and technical engagement across diverse user groups. Develop strategies for onboarding, support, and open-source participation while collaborating with Product, Engineering, and Marketing. Drive sustainable community growth, responsive support, and measurable impact on user retention and product adoption.

Key Highlights
Hands-on leadership of a global open-source community for energy system modelling tools
30% strategy development, 25% responsive support, 15% learning/events, 10% contributor development, 10% user insight & adoption
Focus on inclusive participation from emerging markets and diverse technical backgrounds
Key Responsibilities
Develop and execute a community strategy aligned with TransitionZero’s open-source roadmap, prioritizing adoption and contribution
Manage day-to-day community engagement, ensuring timely responses (≤1 UK working day) and triaging specialist queries
Create reusable knowledge resources (FAQs, guides, tutorials) and facilitate peer learning through events/webinars
Identify and nurture community champions, contributors, and open-source participants with clear onboarding pathways
Collaborate with Product, Engineering, and Marketing to align community needs with product development and adoption goals
Measure community health via scorecards (participation, support response times, contributor growth) and refine programs accordingly
Technical Skills Required
Community Management Open-Source Ecosystem Development Technical Documentation & Knowledge Sharing
Benefits & Perks
Enhanced competitive pension scheme (auto-enrollment)
25+ days annual leave (excluding UK public holidays) + discretionary days
20 days annual allowance for global remote work
Nice to Have
Experience in energy/climate software or emerging markets
Familiarity with GitHub Issues/Discussions or community analytics tools
Track record of open-source release support or contributor advocacy

Job Description

Location: London

Salary band: £73,022 - £82,950

Role: Permanent, full-time

About you

You have built or significantly developed a technical community and understand what makes people return, help one another and contribute. You can set priorities independently, establish credibility in a competitive technical ecosystem and represent TransitionZero confidently with external practitioners and partners. You combine strategic judgement with a willingness to do the work yourself, whether that means welcoming a new member, hosting a session, improving documentation or following up on an unanswered question.

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