Senior CRM Specialist (Adobe Experience Cloud)

Level Agency • Canada

Remote

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AI Summary

Build, deploy, and optimize multi-channel customer journeys and email campaigns in Adobe Experience Cloud for high-consideration brands. Diagnose and fix CRM configurations, ensure compliance, and drive engagement through data-driven personalization. Requires hands-on expertise in Adobe Campaign/Journey Optimizer and a marketer’s perspective on customer lifecycle strategies.

Key Highlights

Hands-on ownership of CRM campaigns and journeys in Adobe Experience Cloud (Classic/Standard or Journey Optimizer)

End-to-end responsibility for build, QA, deployment, and compliance (CAN-SPAM, TCPA, CASL)

Diagnose and fix existing CRM configurations with minimal oversight, balancing technical and marketing rationale

Key Responsibilities

Own the build, QA, and deployment of email campaigns and multi-channel journeys in Adobe Experience Cloud

Translate briefs and journey maps into functional builds, ensuring compliance and on-brand execution

Audit and fix existing CRM workflows, data schemas, and campaign logic without disrupting live sends

Manage send calendars, dependencies, and compliance checks (CAN-SPAM, TCPA, CASL) for all campaigns

Recommend improvements to journey logic, segmentation, and program performance with clear marketing rationale

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Technical Skills Required

Adobe Experience Cloud (Adobe Campaign, Journey Optimizer) CRM Lifecycle Marketing Email/SMS Compliance Regulations

Benefits & Perks

Fully remote work across U.S. & Canada with monthly WFH stipend

Generous time off (unlimited PTO in U.S., competitive vacation in Canada)

Comprehensive health benefits, mental health support, and company-paid disability/life coverage

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Nice to Have

Salesforce Marketing Cloud (Journey Builder, Email Studio, AMPscript)

SQL or JavaScript for workflow customization

Experience with Microsoft Dynamics 365, Klaviyo, or Braze

Job Description

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$140K USD (U.S.-based candidates)
$140K CAD (Canada-based candidates)

The Senior CRM Specialist is a hands-on, technically strong CRM operator who builds, deploys, and maintains email campaigns and customer journeys in Adobe Experience Cloud for Level's clients. This is not a pure engineering role: we are looking for someone who understands why a journey exists, not just how to build it. They should bring a marketer's sense of the customer lifecycle to every build.Level Agency is an AI-powered performance marketing agency built for brands ready to shatter yesterday's wins.

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