The Field Engineer is responsible for diagnosing and resolving vehicle software and hardware issues to maintain the operational readiness of an autonomous vehicle fleet. Key duties include rapid fault triage, adhering to strict safety protocols, and collaborating with global engineering teams to ensure fleet uptime. Requirements include a Japan Driver's License, fluency in Japanese and English, and strong technical expertise in vehicle diagnostics.
Key Highlights
Ensure a 5-minute response time for rapid fault triage and resolution
Maintain fleet operational readiness through on-site hardware and software repairs
Participate in a 24/7 global support network including on-call rotations and weekend shifts
Key Responsibilities
Perform on-site fault triage and resolution for vehicle software and hardware issues to maintain fleet uptime.
Follow structured fault diagnosis and repair protocols in alignment with operational workflows.
Collaborate with field engineers and cross-functional teams to troubleshoot technical issues.
Respond to issues within a 5-minute SLA to keep vehicles operational.
Maintain clear communication and handovers with the Field Engineering Lead across geographical locations.
Participate in on-call rotations as part of a 24/7 global support network.
Adhere to strict safety and compliance protocols for all repairs and diagnoses.
Identify operational challenges and provide feedback to optimize field engineering efficiency.
Technical Skills Required
Vehicle Diagnostics
Software and Hardware Fault Triage
Japanese (N2 or above)
Benefits & Perks
Market-benchmarked salaries
Equity
Relocation support
Visa sponsorship
Learning and development budgets
Health insurance
Dental insurance
Enhanced maternity and paternity leave
Retirement or pension
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Nice to Have
Bachelor's degree in Automotive, Mechanical, Electrical/Electronic Engineering, Computer Science, Robotics, or related field
Knowledge of ADAS on-road testing and safe vehicle-operation procedures
High-voltage/EV certification and practical experience diagnosing EV systems
Experience in fleet operations, automotive systems, or ADAS technology
Job Description
Before the detail, here's the challenge you'd help us solve.We build the embodied intelligence that moves real vehicles safely, and the ecosystem a billion machines will run on in the future. Very few people in AI can say this. Every role here, whatever the team, plugs into that.Here’s what this particular role covers.
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